About Us Location:Home > About RiGao > FAQ

1. How can I get a quote from you?

A:Thanks for your interest in our service. If you want to get PCB or PCBA quotation, please kindly send your inquiry to our email

sales@rigao-pcba.com. Or you could give us a call. For better quoting, you are required to provide us with quantity and a fab drawing consisting of outline  dimensions, drilling info and any special fab notes. If PCB assembly, please also send us the bill of material. Pleas notice that the more  information you give us, the better the quote will be.


2.How long will it take to get a quote?     

A:Once we have received the above information, we can usually reply to a quote within 24 hours or less.    


 3.Can you perform an electrical test on our boards and if so, how is this done?     

A: We prefer to test your boards but this is an optional process requiring a test fixture charge. You will not pay for this fixture again if the board does not change. The test is a bed of nails net list test for opens and shorts based on the nets extracted from the Gerber files supplied for the  fabrication. Once tested, the boards have been verified to match the Gerber files 100% against opens or shorts.     

 

4. What format can you read?

A.We prefer to receive Gerber data, HPGL, extended Gerber CAM350 (RS274X) or ACAD DWG/DXF, but if you cannot output in these formats,  send your design data and we will arrange for it to be post processed.

 
5.Will my designs be kept confidential when I send them in for manufacturing?
A:No one besides the required parties involved in the fabrication of your PCBs will have access to your designs. We may  countersign the non-disclosure agreement. We will store your gerber files securely for future re-orders.

 

6.What are the minimum and maximum number of boards I can order from Rigao Electronics?
A:Actually we have no MOQ. Even one piece, we will do our best and try to meet our customers’ satisfaction. In a word, we provide  manufacturing services for orders of any volume. We will work as hard on an order of one piece as an order of a thousand pieces!

 

7.What is RoHS? Will I have to pay extra for them?
A:RoHS stands for Restriction of Hazardous Substances and is part of the European legislation aimed at reducing toxic components in consumer electronics. Rigao Electronics provides comprehensive RoHS manufacturing and assembly services at no extra cost. You can opt for the  environmentally friendly solution at no extra charge and we encourage you to do so.

 
8.What certifications have you got right now?

A:By now we have been approved by UL, CE, RoHS and ISO 9001:2000. We strictly comfort to International Standard.


9.Which services do you use for shipping?
A:We currently use DHL or UPS . If you have forwarder shipping agent in Shenzhen or other cities around , we could send the boards to them.

 

10.What can I expect in terms of the quality of your PCBs?
A: All of our manufactured boards conform to the ISO 9001 standard of quality. The only boards we ship to you will have been UL approved and E-tested for functionality. We guarantee the quality of our boards. If there is ever a defect, send us the PCBs back and we''''ll make a new batch at  no charge (must be done within 30 days after receiving shipment). 

 

11.What payment methods do you accept?
A: Our payment term is EXW Shenzhen. We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as Paypal,  Western  Union.